Privacy Policy for SPCX Consulting.

At SPCX Consulting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Introduction

SPCX Consulting ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website spcxconsulting.com or interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect the following types of personal information:

  • Identity information: your name or business name
  • Contact information: email address and phone number
  • Enquiry information: details you submit through contact or enquiry forms
  • Technical information: IP address, browser type, device information, operating system, and general location (city/country level)
  • Usage information: pages visited, time spent on the site, and interactions with site features
  • Marketing preferences: whether you have opted in to receive updates or marketing communications

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you submit a form, contact us by email, or communicate with us
  • Automatically when you use our website, through cookies, analytics tools, and server logs
  • Through third-party services that help us operate and improve our website

4. How We Use Personal Information

We use personal information to:

  • Respond to enquiries and provide consulting services
  • Communicate with you about your requests or projects
  • Improve our website, services, and user experience
  • Send marketing or informational communications where you have opted in
  • Maintain website security and performance
  • Meet legal and regulatory obligations

We do not sell personal information.

5. Third-Party Services

We use trusted third-party services to operate and improve our website, including:

  • Cloudflare for website hosting, performance, and security
  • Google Analytics to understand how visitors use our website
  • OpenAI (ChatGPT) to provide an AI-powered chatbot for general enquiries and assistance

These services may collect technical and usage data in accordance with their own privacy policies. We do not use the chatbot to intentionally collect sensitive personal information, and you should avoid entering confidential or sensitive information into the chat.

6. Overseas Disclosure of Personal Information

Some third-party service providers we use store or process data outside Australia (including the United States and other countries).

We take reasonable steps to ensure that any overseas recipients handle personal information in a way that is consistent with Australian privacy requirements.

7. Cookies

Our website uses cookies and similar technologies to:

  • Operate the website effectively
  • Analyse website traffic and usage
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

8. Marketing Communications

If you choose to receive marketing communications from us, you can opt out at any time by:

  • Using the unsubscribe link in our emails, or
  • Contacting us using the details below

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to personal information is limited to those who need it to perform their role.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below, and we will respond within a reasonable time.

12. Complaints

If you believe we have breached your privacy, you can make a complaint by contacting us using the details below.

We will investigate the complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: ask+privacy@spcxconsulting.com

Phone: +61 123 456 789